Frequently Asked Questions
All our products are printed on demand. Each products are hand-picked, printed, quality checked individually. We dispatch all orders within 48 working hours of placing it. The delivery of the order depends on the courier company and roughly takes around 3 to 5 working days in urban areas, 4 to 8 days in rural areas.
Step one: Write to us using the Contact form below for directions. Send us pictures to [email protected] in case of physical damage.
Step two: If the product qualifies to be returned as per our return policies, You can send the product back to our address mentioned in the courier package. We’ll replace the product and reimburse courier charge in the form of discount coupon.
You can send it back to us via a cost effective courier company or registered/Speed Post. Most courier companies will be willing to pick it up from your address.
Yes, you will have to bear the postal charges for sending your products back to us. We will issue a discount coupon worth courier charge once we receive your products back and verify that they are new and unused. These discount coupon can be used on any future purchase of CapistanClub products.
Free cancellation allowed within 24hrs from the time of placing the order. After 24hr of free cancellation period, Rs. 50 to 100 will be applicable for cancellation. If you want to cancel your order, please send us a mail at [email protected]
Yes, we will refund your Prepaid payment on request in case you have requested to cancel your order through the previously mentioned procedure. Refunds will be processed through the same mode of payment within 10 working days.
The direct-to-garment (DTG) inks used in this process is different from the conventional screen printing ink. Do not wash and dry at high temperatures. High-temperature washes can fade and crack the print, and a high-temperature dryer settings can shrink the garment, as well as damage the print. We use high quality 100% cotton fabric that is soft to feel and comfortable to wear. Shrinkage if any will be within acceptable industry norms.
In order for you to prolong the life of your custom print, we suggest following the care instructions below:
Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.