Terms and Conditions

1. Product Sales

(a) By placing an order using CapistanClub’s site and service, a customer makes a binding offer for a contract of sale or, as the case may be, a contract for work and materials with CapistanClub only (no contract exists between the customer and any applicable shop owner). CapistanClub sends an order confirmation via e-mail to the customer. The order confirmation is not an acceptance of the offer, but only acknowledges that the order was received. The offer is only accepted when CapistanClub confirms that production has completed in a second e-mail. CapistanClub cannot guarantee the continued availability of any products or designs found on its site.
(b) Information, drawings, figures, technical data, specifications of weight, measurements and services contained in brochures, catalogues, newsletters, ads, or price lists are purely informational. CapistanClub cannot guarantee the correctness of this information, and if there is any inconsistency between the information described above and the information in an order confirmation email, the order confirmation email controls.
(c) CapistanClub reserves the right to reject orders for any reason or no reason. If CapistanClub rejects an order, it will notify the customer.
(d) CapistanClub’s performance of an order is completed when the shipment provider completes delivery to the customer’s address, according to the records of the shipment provider. If there is an interruption of delivery, and CapistanClub cannot replace the order in a reasonable amount of time, CapistanClub will notify the customer immediately.
(e) Our Quality Check team thoroughly check the item before packing and shipping, in case If there is a product defect or if you are dissatisfied with your order, CapistanClub’s return policy will apply, which CapistanClub may change at any time in its sole discretion.
(f) No return on ‘Flash Sale’ items. Replacement is allowed only once per order/item.
(g) Free cancellation allowed within 24hrs from the time of placing the order. After 24hr of free cancellation preiod, Rs. 50 to 100 will be applicable for cancellation.

2. Product Return Policy

Our Quality Control team thoroughly check the items before packing and shipping. However, in case of product defects or if you are dissatisfied with your order, you can reach out us for replacements. Products can be send back to us within 10 days. We will issue a discount coupon worth Rs. 50 to compensate for the amount spent by you in sending the product(s) back to us. (Cash on Delivery handling charges are non-refundable). Replacement allowed only once per order/item.

I have received a wrong/defective product. How do I proceed?
Step one: Email us to [email protected] for directions. Send us pictures in case of physical damage.
Step two: If the product qualifies to be returned as per our return policies, You can send the product back to our address mentioned in the courier package. We’ll replace the product and reimburse courier charge in the form of discount coupon.

How do I send the product back?
You can send it back to us via a cost effective courier company or registered post. Most courier companies will be willing to pick it up from your address.

Will I have to pay for returning the products?

Yes, you will have to bear the postal charges for sending your products back to us. We will issue a discount coupon worth Rs. 50 once we receive your products back and verify that they are new and unused. These discount coupon can be used on any future purchase of CapistanClub products.

Can I cancel my order before it is Shipped out?
Free cancellation allowed within 24hrs from the time of placing the order. After 24hr of free cancellation period, Rs. 50 to 100 will be applicable for cancellation. If you want to cancel your order, please send us a mail at [email protected]

Can I get a refund for my Prepaid order if I cancel it?

Yes, we will refund your Prepaid payment on request in case you have requested to cancel your order through the previously mentioned procedure. Refunds will be processed through the same mode of payment within 10 working days.

If you have any further questions about the return/exchange policy then please contact us at [email protected]

3. Delivery & Shipment

(a) CapistanClub warrants that it will ship orders within three weeks after orders are placed. Normally, goods are shipped within a few days and typical delivery times are 2-5 days, but in certain circumstances shipment and delivery can take up to 2 weeks. Customers and CapistanClub may separately agree to more specific delivery times and terms in a separate writing or agreement (such as a request for express shipping).
(b) CapistanClub will make delivery using a shipment service provider of its choosing. The customer must pay standard shipping costs which may depend on order value and shipping destinations. Shipping costs are displayed at checkout.

4. Prices

(a) All prices found on CapistanClub’s site are final, and may change from time to time. Shipping and handling are billed and shown separately at checkout (or on invoices, if applicable). The shipping address and order amount may affect certain costs, and sales taxes may apply to some orders.
(b) For customers ordering from outside India, all product prices are net of local taxes and fees unless otherwise indicated. If, according to applicable law, the goods are subject to sales taxes, import duties, import brokerage fees, or other taxes or fees in the recipient’s country, and if these are not already collected at checkout, then the customer has the sole responsibility to pay these taxes and fees.
(c) Customers must pay the purchase price, applicable sales taxes, and shipping and handling charges immediately upon placing an order, without deduction.

5. Payment

(a) Customers may choose to pay by direct debit, credit card, advance payment, or other payment methods. CapistanClub reserves the right to limit the method of payment chosen by the customer depending on order value, shipment destination, or other objective criteria.
(b) If the customer selects a payment method or provides payment information that makes it impossible or impractical for CapistanClub to receive payment (for example, the customer’s account lacks sufficient funds, or the customer provided incorrect payment information) through no fault of CapistanClub’s own, the customer agrees that CapistanClub may add an additional charge to the order to recoup costs associated with processing or attempting to process the impossible or impractical transaction
(c) CapistanClub may sub-contract third parties to process payment.
(d) If the customer fails to pay, CapistanClub may assign its claims to a debt collection agency and transfer the personal data required for collecting payment to these third parties.

6. Title to Products

Until CapistanClub receives full payment for an order and the order is shipped, title to the goods remains with CapistanClub. Upon transfer of the goods to the carrier, title and risk of loss passes to the customer. The customer should handle products with care until the transfer of ownership is complete (for example, in case of a product return).

7. The use of this website is subject to the following terms of use:

(a) CapistanClub owns all intellectual property and other rights, title and interest in and to its site and service (except for user-provided content). Your use of the site and service does not grant you any right, title or interest to these properties, except as follows. CapistanClub grants you a limited, revocable license to access and use the site and service for its intended purpose: the provision of an online, on-demand, customisable merchandising solution. You may only use the site and service according to CapistanClub’s terms, rules, and guidelines found on its site, and CapistanClub may revoke this license and limit your access to the site and service.
(b) You may not
• interfere with the site and service by using viruses or any other programs or technology designed to disrupt or damage any software or hardware;
• modify, copy, create derivative works from, reverse engineer, de-compile or disassemble any technology used to provide the site and service;
• use a robot or other automated means to monitor the activity on or copy information or pages from the site and service, except search engines, traffic counters, or similar basic performance monitoring technology;
• impersonate another person or entity;
• use any meta tags, search terms, keywords, or similar tags that contain CapistanClub’s name or trademarks;
• engage in any activity that interferes with another user’s ability to use or enjoy the site and service, including activity that places a disproportionate burden on the site and service compared to ordinary use from a single, ordinary user;
• assist or encourage any third party in engaging in any activity prohibited by this agreement; or
• use the site and service to promote hate speech, obscenity, or any content that violates CapistanClub’s Community Standards, which CapistanClub may change from time to time in CapistanClub’s sole discretion.

8. Use of the Site and Service Generally

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.
  • The submission of personal information is governed by our Privacy policy.
  • Price of our product might change without any notice. CapistanClub will not be liable you or any third-party for price change, modification or suspension of a product.

9. Disclaimers

(a) CapistanClub provides the site and service on an “as is” and “as available” basis. CapistanClub does not represent or warrant that the site and service or its use: (i) will be uninterrupted, timely, safe, or secure, (ii) will be free of inaccuracies, errors, or vulnerabilities, (iii) will meet your expectations or requirements, or (iv) will operate in the configuration or with the hardware or software you use. CapistanClub hereby disclaims any and all express or implied warranties, including without limitation, warranties of fitness for a particular purpose, merchantability, and non-infringement to the fullest extent of the law, except to the extent that this agreement provides otherwise.
(b) You agree that CapistanClub has no responsibility for any damages suffered by you in connection with the site and service, and that use of the site and service, including all content, data or software distributed by, downloaded, or accessed from or through the site and service, is at your sole risk. You understand and agree that you will be solely responsible for any damage to your business or your computer system or any loss of data that results from your actions and your use of the site and service. CapistanClub does not control or endorse in any respect any information, products, or services offered by third parties through the site and service, and is not responsible for any possible representations and warranties these third parties may make.
(c) Due to normal changes in our industry and in our technical production processes, CapistanClub may reasonably deviate from the descriptions and information found in its brochures, catalogues, and other documents with respect to material, color, weight, measurements, design, or other features.
(d) CapistanClub may use subcontractors or third parties to provide certain elements of its site and service. You agree that CapistanClub will not be liable to you in any way for your use of these services.

10. Miscellaneous

(a) Entire Agreement. This agreement (along with other policies found on CapistanClub’s site and service) contains the entire agreement between the parties and replaces all prior oral and written agreements. No oral modifications, express or implied, may change the terms of this agreement. The parties have not relied on any representations or promises relating to the subject matter of this agreement except those contained within the four corners of this agreement.
(b) Relationship of Parties. This agreement and other agreements relating to the site and service do not constitute a joint venture, partnership, agency, employment or fiduciary relationship between the parties, except when one is expressly stated. Neither party nor its agents have any authority to bind the other party, and the relationship of the parties is that of buyer and seller, or independent contractors in certain circumstances.
(c) Successors, Assignment, and Delegation. This agreement inures to the benefit of and binds the successors, assigns, heirs, executors and administrators of the parties. However, you may not assign or delegate any right or duty under this agreement without written consent from CapistanClub. Any attempt to do so is null and void. If there is an involuntary assignment, then CapistanClub may reasonably request documentation from your successors or estate to prove that an involuntary assignment of your rights under this agreement has actually taken place.
(d) Means of Notice. Written notices and other communications described herein may be made electronically and are effective when sent or published. You guarantee that the information provided in your orders or user account is accurate and hereby waive all rights or objections relating to not having received notices from CapistanClub because of incorrect or incomplete information.
(e) Enforceability and Severability. If any provision of this agreement is held invalid or unenforceable, the remainder of this agreement will remain in full force and effect. If any provision is held invalid or unenforceable with respect to particular circumstances, it will remain in full force and effect in all other circumstances.
(f) Waivers. Waivers are only effective when in writing. If CapistanClub waives enforcement of a breach of any term of this agreement, later breaches of the same or other terms are not waived. Accepting late performance of any act or late fulfillment of any condition of this agreement is not a waiver of the act or condition itself.
(g) Interpretation Rules. “Or” when used in a group of phrases or nouns intends to include any combination of all or any of the items in the group, and not merely one member or the other of such a group. When “includes” or “including” begins a list of items, the list is not exclusive. All headings used in this agreement are for convenience only, and are not to be taken into account when interpreting the meaning of any term of this agreement.
(h) Conflicts. If there are any conflicts between this agreement and another agreement between you and CapistanClub, then the terms of that other agreement will control only to the extent they are inconsistent. Otherwise, any additional terms are supplementary to the terms of this agreement.
(i) Reservation. CapistanClub reserves all rights not expressly granted in this agreement.
(j) No Third-Party Beneficiaries. This agreement does not and is not intended to confer any rights or remedies upon any person(s) other than the parties.
(k) Minimum Age. Persons under the age of 13 may not use the site. CapistanClub will not collect, use, or disclose any personal information associated with a person under age 13.
(l) Retroactive Application. You agree that your acceptance of this version of this agreement and all other agreements incorporated by reference apply retroactively to your use of the site and service prior to the effective date of this agreement.